Delivery & Returns Policy

FREE freight to New Zealand

FREE delivery of your products to your door by way of tracked Courier (NZ Couriers) or by normal post depending on the size of the parcel or location within New Zealand.

Larson’s Pharmacy Limited T/A Online Pharmacy NZ will appear on your parcel as the sender. As we cannot be held responsible for any loss or damage once the parcel has reached its destination, please ensure that the delivery is to a secure address.

A signature on delivery may or may not be required depending on the product. If needed we are also able to deliver to Post Office Boxes or Rural Delivery by way of NZ Post (not tracked).

FREE freight to Australia for Orders
Above $NZ60

Most orders above $NZ60 value and available through our website are FREIGHT FREE to Australia.

Freight costs to Australia for orders
below $NZ60

Size 1: 1g – 499g = $NZ10.00

Size 2: 500g – 1500g = $NZ15.00

Full Refund

For a full refund, you must return any product you bought from us within 30 days of delivery. The item must be in new condition, in the original packaging and with accessories.

If the return is a result of our error, we’ll pay the return shipping cost. We’ll notify you by way of e-mail of your refund once we’ve received and processed the returned item. You can expect a refund in the same form of payment you originally used to make the purchase and within 7 to 14 business days of our receiving your return.

International Freight Costs

Size 1: 1g – 249g = $NZ14.50

Size 2: 250g – 499g = $NZ20.00

Size 3: 500g – 999g = $NZ32.00

Size 4: 1000g – 1500g = $NZ46.00

If your order exceeds the above weights, we will provide you with updated Freight and Packaging costs so that we can process your order. Alternatively, please email paul@onlinepharmacynz.co.nz for a quote including freight and packaging to your country.

International Delivery

Online Pharmacy NZ standard International delivery is by way of New Zealand Post International Air and is usually a 3-10 day service. Larson’s Pharmacy Limited T/A Online Pharmacy NZ will appear on your parcel as the sender.

We cannot be responsible for any loss or damage once the parcel has reached its destination, please ensure that the delivery is to a secure address. Your order will be untracked with no signature on delivery. We are also able to deliver to Post Office Boxes if required.

Please be aware that you are responsible for ensuring your order complies with local customs regulations (in particular any liquids or medicated products). Processing of orders is at the discretion of Larson’s Pharmacy Limited T/A Online Pharmacy NZ.